A viewing app could connect an appointment to the correct property, attendee and staff member. It should distinguish a requested time from a confirmed viewing, especially where several parties need to agree access.
Afterwards, applicants could submit feedback or questions privately. Staff need a way to assign follow-up and record replies without exposing one applicant's comments to another. Property status changes should affect outstanding appointments appropriately.
Pilot one branch's viewing process and test cancellations, grouped viewings and a property withdrawn before an appointment. Keep access instructions restricted. The app should help organise conversations and next steps without interpreting an encouraging comment as a formal offer or automatically sharing private seller information.
Related reading: Customer Portal Development.