Privacy Policy
Last updated: 14 October 2026
This privacy policy explains how Digital Solutions collects and uses personal information when you visit our website, contact us, request a quotation, book a consultation or use our services.
Who we are
Digital Solutions
For website enquiries and the administration of our business relationships, we are the data controller. This means we decide why and how your personal information is used.
Website: www.digitalsolutions.help
Email: info@digitalsolutions.help
Telephone: 07818 954 001
Contact address: Huntingdon, PE28 4SD, United Kingdom
You can use these details to ask a privacy question, exercise your rights or make a complaint.
Information we collect
Depending on your relationship with us, we may collect:
- Your name, business name, job title and contact details.
- Information you provide through an enquiry, consultation or quotation request.
- Project requirements, correspondence, feedback and support requests.
- Contract, invoice and transaction records.
- Newsletter preferences and records of consent or objections.
- Technical information such as your IP address, browser, device details and website security logs.
- Website usage information where the relevant measurement tools are enabled and their legal requirements are met.
Please avoid including unnecessary personal information about employees, customers or other people in an initial enquiry.
How we receive information
We receive information directly from you when you complete a form, email us, telephone us, arrange a meeting or engage our services.
We may also receive information from someone making an introduction or acting on your behalf. In a business context, we may obtain relevant contact details from publicly available professional sources.
Technical information may be collected through website hosting, security tools, cookies and similar technologies.
Why we use your information
We use personal information to:
- Respond to enquiries and discuss your requirements.
- Arrange consultations and prepare quotations.
- Manage contracts, deliver projects and provide support.
- Maintain business, accounting and payment records.
- Send relevant communications where permitted.
- Operate, protect and improve our website and services.
- Investigate problems, resolve complaints and establish or defend legal claims.
- Meet applicable legal obligations.
If we need contact or project information to answer your enquiry or provide a service, withholding it may prevent us from doing so. Optional information is not a condition of receiving a service.
Our lawful bases
We use the lawful basis appropriate to each purpose.
Contract: Where processing is necessary to perform a contract with you or take steps you request before entering into one.
Legitimate interests: Where necessary to respond to business enquiries, communicate with client representatives, administer projects, maintain security and manage our business. We consider the impact on individuals and whether their interests or rights override ours.
Consent: Where consent is required, including certain marketing communications and uses of cookies or similar technologies.
Legal obligation: Where processing is necessary to meet applicable legal requirements, including relevant accounting and tax obligations.
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before you withdrew consent.
Newsletters and marketing
We send marketing communications only where we have an appropriate lawful basis and the applicable electronic marketing rules allow us to do so.
Where consent is required, we will request it. Where we rely on a permitted customer “soft opt-in”, the relevant conditions must be met, including offering an opportunity to opt out when details are collected and in subsequent messages.
You can unsubscribe using the link provided in a marketing email or contact us at info@digitalsolutions.help.
You have an unconditional right to object to the use of your personal information for direct marketing.
We may retain limited contact information on an exclusion list so that we can respect your request not to receive marketing. Essential project, billing and service communications are separate from marketing.
Cookies, analytics and embedded content
Our website may use cookies and similar technologies for essential functions, security, preferences and website measurement.
Some pages contain or link to third-party services, such as consultation booking tools, videos, maps and reviews. These providers may receive technical information when you interact with their services.
Consent or an appropriate legal exemption is required for relevant storage and access technologies. Advertising and other tracking requiring consent must not operate before that consent is obtained.
For details about the website’s cookies and available choices, read our Cookie Policy.
Who may receive your information
Depending on the service involved, information may be shared with:
- Website hosting, security and technical support providers.
- Email, booking and business administration providers.
- Developers and contractors working on an agreed project.
- Payment, accounting and professional advisory providers.
- Analytics or advertising providers, subject to the applicable privacy requirements.
- Authorities or other parties where disclosure is required by law or necessary for a lawful claim.
Access should be limited to what is necessary for the relevant purpose. Providers processing information on our behalf must be subject to appropriate contractual requirements.
Some third parties act as independent data controllers. Their own privacy notices explain their use of information.
Information within client software and applications
When we process personal information on a client’s instructions while developing, maintaining or supporting their software, the client will normally be the data controller and Digital Solutions will act as a processor for that activity.
The client determines the purposes of their application and is responsible for providing appropriate privacy information to its users.
The project agreement and any applicable data processing agreement should define our instructions, access, security responsibilities, subcontracting arrangements and the return or deletion of information.
Live personal information should only be supplied where necessary and through an agreed method. Test or anonymised data should be used where suitable.
International transfers
Some service providers or project team members may process information outside the United Kingdom.
Where a restricted international transfer takes place, an appropriate transfer mechanism must be used. Depending on the destination and circumstances, this may include UK adequacy regulations or approved contractual safeguards, together with the required assessment.
Contact us for information about transfers relevant to your relationship with us and how to obtain details of the applicable safeguards.
How long we keep information
We retain personal information for the purposes for which it is needed. The retention period depends on the type of record and its use.
We consider:
- Whether an enquiry or project remains active.
- Contractual commitments and support requirements.
- Applicable accounting, tax and other legal requirements.
- Relevant limitation periods and unresolved disputes.
- Whether information remains necessary for security investigations.
- Your marketing preferences and the need to retain an exclusion record.
Information that is no longer needed should be deleted or anonymised. Backup copies may remain until the relevant backup cycle expires and should not be reused for unrelated purposes.
Keeping information secure
We use proportionate technical and organisational measures to protect personal information against unauthorised access, loss and misuse.
These measures should reflect the information involved and the services being delivered. No internet transmission or storage system can be guaranteed completely secure.
If you suspect a privacy or security incident involving information you have supplied to us, contact us promptly.
Your rights
Depending on the circumstances, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion.
- Restrict processing.
- Receive certain information in a portable format.
- Object to processing based on legitimate interests.
- Withdraw consent where processing relies on it.
These rights are subject to applicable conditions and exemptions.
You can object separately to processing based on legitimate interests, and you can object to direct marketing at any time.
To make a request, email info@digitalsolutions.help. We may need information to verify your identity. We will explain any applicable limitations and respond within the relevant legal timeframe.
Privacy complaints
Please send privacy complaints to info@digitalsolutions.help, explaining your concern and how we can contact you.
We will acknowledge a data protection complaint within 30 days and respond without undue delay.
You also have the right to complain to the UK Information Commissioner’s Office:
You do not have to contact us before raising a concern with the ICO.
Changes to this policy
We may update this policy when our services, processing activities or legal requirements change. The date at the top shows when it was last updated.