A tenant repair app could collect a description, relevant photographs and access preferences against the correct tenancy. It should make clear which urgent issues require the provider's emergency contact route rather than waiting for an app response.
Reports need review, priority and assignment stages. A contractor finishing a visit may not mean the tenant's problem is resolved, so completion and follow-up should be distinct. Tenants should see useful updates without accessing internal notes or other households' records.
Test a duplicate report, a missed appointment and a repair needing another visit. Start with the provider's actual repair process and existing maintenance system. A dedicated tenant view can improve communication while keeping the operational record connected to the people arranging the work.
Related reading: Customer Portal Development.