Would You Buy from Your Own Business? Look Through Your Customer’s Eyes
You know your business well enough to fill in the gaps. A new customer cannot. Reviewing the experience as a stranger can reveal unclear information, unnecessary steps and reasons someone might hesitate.
Know Your Numbers: Business Lessons from Andy Scott-Barrett
Knowing whether a business is busy is different from knowing whether it is performing well. The video “Know Your Numbers – The Talk Every Business Owner Needs”, featuring Andy Scott-Barrett, is available as part of the learning material shared here.