When one employee can complete a task and another cannot, the difference may involve permissions, account setup, device settings or the records they are using. Comparing those conditions helps narrow the investigation.
Compare the same task under controlled conditions
Record the error, affected account and device. Check role assignments, account status and relevant configuration through an authorised administrator. Avoid solving the problem by granting broad administrator access without understanding why the task fails.
Practical checks
- Check the intended role and access to the relevant record.
- Compare application versions and browser settings.
- Review whether the issue follows the account or device.
- Retest the task after an approved change.
Questions and answers
Should employees share a working account?
No. Shared credentials undermine accountability and may expose information. Investigate the affected user’s access through the proper administration process.
Could this be a software fault rather than permissions?
Yes. User-specific settings, data conditions and application defects can produce similar symptoms. Logs and a repeatable example help distinguish them.
Discuss your existing software
Digital Solutions can review the available system and discuss an appropriate next step. Feasibility, access requirements and the scope of any chargeable investigation are agreed before work proceeds.
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