A food delivery platform connects customers, food businesses and delivery operations. The order journey needs to work across all three, including what happens when a kitchen cannot accept an order or a courier becomes unavailable.
Define menus, availability, acceptance deadlines, collection status and proof of delivery. Payment and refund responsibilities need to match the commercial model. Dietary and allergen information should come from the responsible food business, with a controlled way to update it.
Start with a limited delivery area and a few partners. Test busy periods, unavailable dishes and failed handovers. Digital Solutions could scope a platform for the proposed service, without implying affiliation with Deliveroo or assuming that building an app provides the logistics, food compliance or customer base.
Related reading: Delivery and Logistics Software Solutions.