Many mobile apps need an administration system so staff can manage the records and decisions behind the customer experience. The office dashboard is the working side of the product, rather than simply a screen showing charts.
Follow the record beyond the phone
A user may submit a booking, inspection or support request through the app. Staff then need to review it, correct information, allocate work or provide a response. These activities should be included in the project scope. Force One is an example of Digital Solutions bringing a staff app and office system together. The broader principle is to design the complete workflow, including the people responsible for managing it.
Useful administration functions
- Find and review customer or staff records.
- Manage the content shown in the app.
- Change statuses using agreed business rules.
- Control accounts and appropriate permissions.
- Identify failed submissions or external connections.
- Provide the exports and reports staff genuinely need.
The design should account for mistakes and exceptions. Staff may need to correct a record, cancel an action or understand why something failed, rather than only process successful submissions.
Questions and answers
Does every app need a custom dashboard?
No. An existing system may already support the necessary administration. Check whether it covers the complete workflow before building another tool.
Can different staff see different information?
Role-based access can be included. Agree the tasks each role performs and enforce access in the underlying system.
Can we add administration after launch?
Some improvements can wait, but essential support and management tools should be ready when users begin relying on the app.
What should we demonstrate before sign-off?
Show a record moving from the mobile submission through office review to the final outcome, including a correction or failed step.
Talk to Digital Solutions
Explore our mobile app development services and previous projects. Tell us what you need to improve and we can help define a practical next step.