A short review can still say something important. In this case, the customer’s entire Google review is just two words: “Great service”. We are pleased that the experience led to a five-star rating.
The five-star Google review
Great service
— legend carvey (Google review)
What this feedback tells us
Because the review does not describe a particular project, we are not going to invent one. Instead, it offers a useful opportunity to explain how any business can judge the service it receives from a technology supplier.
Good service begins with listening to the problem before proposing a solution. That might mean checking whether an existing application already meets the need, understanding how employees complete a task or helping a business decide what should happen in the first version of a project.
Making business technology practical
Clear updates matter too. A useful conversation explains what is included, what is still being investigated and what a customer should expect from support after launch. That makes it easier to judge the result against the original requirement.
Thank you to legend carvey for taking the time to leave this five-star Google review. We appreciate the feedback.
Discuss your own requirements
If you want to improve an existing system or discuss a new software idea, tell us about the problem you need to solve. We can help assess the requirements and practical next steps. Visit our <a href=”https://www.digitalsolutions.help/custom-software-development-company/”>custom software development page</a> for an overview of the services available.