A delivery workflow can require an appropriate check before an item is handed over. The precise process depends on the product and applicable requirements, which the business should confirm before choosing a technical solution.
The app should tell the customer what to expect and guide the driver through the approved procedure. It needs an outcome such as completed, refused or requiring support, without collecting more identity information than necessary. Photographing documents should not become a default simply because a camera is available.
Test failed checks, missing documents and a customer who is not present. Keep a clear support and return process. Software can record that the required steps were followed, but it should not treat a tick box as independent proof that every legal obligation has been met.
Related reading: Delivery and Logistics Software Solutions.