A dispute workflow could gather the booking terms, handover records, messages and return evidence in one case. The platform first needs a clear policy explaining who reviews a disagreement and what authority they have.
Both parties should be able to submit relevant evidence and see the case status without accessing private internal notes. Deadlines and requested responses need to be explicit. Any deposit action should follow the agreed payment and review process.
Test a late-return disagreement and conflicting condition reports. Preserve the original records when corrections are made. The software's purpose is to support a consistent review and record the outcome; it should not automatically decide responsibility simply because one side uploaded more photographs or reported the problem first.
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