An AI shopping assistant could help customers explore a controlled catalogue using everyday questions. Its answers should stay grounded in maintained product information rather than inventing features or drawing prices from unrelated sources.
The assistant needs a way to show the products and attributes behind a comparison. Missing information should trigger a clarification or referral. Stock and price checks may require live connections, while purchases should still use the approved checkout process.
Pilot a narrow catalogue and test ambiguous requests, contradictory descriptions and products with incomplete data. Review responses before expanding. The assistant can support discovery, but it should not guarantee suitability or make unsupported claims simply because its wording sounds confident.
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