A matching platform could help people describe the practical support they require and find providers with relevant availability and experience. The service must define whether it introduces people, employs workers or manages an ongoing support arrangement.
Profiles should state which checks have actually been completed and by whom. Sensitive support information should be shared selectively. Availability, an initial conversation and an accepted arrangement need distinct stages.
Start with a defined service and involve the people who would use it in design. Test changing requirements and an assistant becoming unavailable. Matching should support informed human choice, with clear routes for concerns and support. The platform must avoid presenting a filtered result as a guarantee of suitability or replacing the responsible organisation's approval processes.
Related reading: Mobile App Accessibility: Make Your App Easier to Use.