Terry Wilcock’s review provides a detailed example of why bespoke business software can be worthwhile when standard products do not match an organisation’s working process.
The five-star Google review
I run a fire door installation and testing company. I went to Digital Solutions and spoke to the team. My issue was i was spending two days a week doing paper work, my team would complete a spread sheet, take pictures on site and email them to me to complete the reports and certificates for my clients (2 long days). I had tried 3rd party software but it was not quite right for me. The team at digital solutions put together the Fire Survey System app, now all I do on a Friday is click download, so all I do now is spend 30 mins invoicing my clients. If you have not spoken to them yet, call them today.
— Terry Wilcock (Google review)
What this feedback tells us
His fire door installation and testing company previously gathered spreadsheets and photographs from site teams, then used that information to prepare reports and certificates. According to Terry, this administration took two long days each week.
Rather than expecting staff to change every part of their process to suit a general-purpose product, Digital Solutions developed the Fire Survey System app around the reporting need Terry described.
Read the related <a href=”https://www.digitalsolutions.help/fire-survey-systems-mobile-survey-software/”>Fire Survey Systems project article</a> for more detail about the type of inspection and reporting work involved.
Making business technology practical
The review explains that his Friday administration was reduced to downloading the required information and spending around 30 minutes on invoicing. That is Terry’s reported experience; other organisations would need their own requirements assessment and should not assume identical results.
The practical lesson is to start with the complete workflow: the information captured on site, who checks it, how the office receives it and which output the customer ultimately needs.
We thank Terry Wilcock for sharing a concrete example of the time saved by addressing a specific business problem.
Discuss your own requirements
If you want to improve an existing system or discuss a new software idea, tell us about the problem you need to solve. We can help assess the requirements and practical next steps. Visit our <a href=”https://www.digitalsolutions.help/custom-software-development-company/”>custom software development page</a> for an overview of the services available.