Retail Technology Show 2027 is confirmed for 21–22 April at ExCeL London. The event connects retailers and consumer brands with technology providers across online and physical commerce. For an owner considering a customer app or better internal software, it provides a place to compare the technology involved in selling, managing stock and keeping customers informed.
Event dates, venue and registration
| Dates | 21 April–22 April 2027 |
| Venue | ExCeL London |
| Opening times | 21 April: 09:00–17:00. 22 April: 09:00–16:30, UK local time. |
| Official information | Event details and visitor information |
Who is the show for?
The organiser covers ecommerce, payments, store operations, supply chains and customer experience. Its visitor guidance says admission is free for qualifying retailers, brands and hospitality businesses, while technology solution providers and students need a paid pass. Check the current eligibility and booking conditions rather than assuming that every business visitor qualifies for free entry.
Follow one order all the way through
Consider what happens when someone buys the final item in a shop while another customer is viewing it online. Ask how stock is updated, which record is authoritative and what happens if an order is cancelled. The useful demonstration connects the customer-facing experience with the staff controls needed to fulfil the order. It should not stop at an attractive checkout screen.
Does your business need an app?
A customer app needs a clear reason for people to use it. That might be a particular booking journey, useful account access or a service that works better on a phone. A retailer may instead get more immediate value from accurate stock records or simpler administration. Write down the outcome first, then assess whether an app, a web service or an internal tool is the most useful starting point.
Keep customer and office controls connected
Digital Solutions can plan a customer interface alongside the administration panel behind it. The brief needs to cover how staff update products, deal with exceptions and see what needs attention. After visiting the show, bring the process that causes the most repeated work. We can help separate the essential first version from features that can follow later.
Discuss your next step with Digital Solutions
You do not need a technical specification to start a conversation. Explain the outcome you want and the work that takes the most time. Explore our related software services or contact us to discuss the idea.
Event details checked on 25 October 2026 using the linked official sources. Check the organiser’s current programme, admission terms and availability before booking. This is an independent event guide; it does not announce Digital Solutions as an exhibitor or partner. The header is a generic technology image, not a photograph of this event.