A guest app could connect a stay to activity availability and a private reporting channel. Guests should see the sessions they are entitled to book and where to get urgent assistance outside the app.
Activities may have capacity, age or participation requirements set by the operator. A maintenance report needs assignment and progress stages, rather than appearing resolved when someone first opens it. Guests should only access information relevant to their own stay.
Start with a small activity programme and one reporting workflow. Test a cancelled session, a changed arrival date and an issue requiring another visit. Keeping these functions tied to a confirmed booking can make the app useful without creating an open public directory of guests or accommodation problems.
Related reading: Events Business Software Solutions.