A courier marketplace could present suitable jobs to drivers based on location, vehicle capacity and availability. A delivery request needs clear dimensions, collection conditions and timing expectations before someone accepts it.
The platform should distinguish an offer from an assigned job and a collected item from a completed delivery. Drivers need a way to report an inaccessible address or damaged package. Proof of delivery and dispute handling should follow the agreed service terms.
Pilot one category of delivery and test a driver cancelling after assignment. Avoid treating every driver near a collection point as suitable or available. The marketplace needs an operational route for unresolved jobs, with a clear record of who accepted responsibility at each stage.
Related reading: Delivery and Logistics Software Solutions.