Testing an update should establish whether the business can still complete its work, not just whether new screens open. A separate test environment allows checks before the release reaches staff and customers.
Use realistic journeys with clear expected results
Include common tasks, corrections and unsuccessful outcomes. Use representative data with appropriate protection, and prevent the test environment from sending live payments or customer messages. Record defects with reproducible steps and agree who decides whether the release is ready.
Practical checks
- Test existing workflows as well as the new feature.
- Check different roles and permissions.
- Include integrations, reports and exports.
- Keep a record of acceptance and unresolved limitations.
Questions and answers
Who should carry out acceptance testing?
People who understand the business tasks should participate, supported by the development team. Agree their availability and the acceptance examples before release preparation.
Can we test with a copy of live data?
Only with appropriate authorisation and safeguards. Minimise or anonymise personal information where practical, restrict access and consider whether synthetic data can cover the same cases.
Discuss your existing software
Digital Solutions can review the available system and discuss an appropriate next step. Feasibility, access requirements and the scope of any chargeable investigation are agreed before work proceeds.
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